Question 1

Entry rules

Accepted Answer

As a Bruce Studios Member, the same rules apply as for our other partner studios. Only you, with a valid membership, have access to STC's facilities. If you were to admit an unauthorized person, you will be charged with a penalty fee of 1000 SEK. In case of repeated incidents, you will be blocked from using the service.

If you want to bring a friend to a studio, you can send an invite through the app. Your friend needs to finalize the invitation and check into the studio themselves (Read more in the Bruce Studios app).

Question 2

Women's changing room

Accepted Answer

At some STC gyms, there is a QR code to access the women's changing room. To enter the women's changing room, you scan the QR code with the Bruce Studios app, and the door will open. Men do not have access to enter the women's changing room.

If you do not have a Swedish personal identification number, the system cannot detect if you have access to the changing room. Please contact support, and we will assist you. Please note that you will still have access to the gym but will not have access to the changing room.

Question 3

Limitations

Accepted Answer

There are no limitations on how much you can work out at STC gym. Unlimited access applies to both solo training and classes, across all membership levels.

Question 4

How do I check in at STC?

Accepted Answer

At STC, there are no Bruce Studios QR codes, instead you open doors, check-in, and print out a class tickets using STC's own QR codes. Please note that you need to have location services enabled to check in at a studio. If you are too far away from the studio or have location services turned off, you will not be able to check-in.

Question 5

How does it work?

Accepted Answer

The new collaboration with STC provides you, as a Bruce Studios member, the opportunity to work out at all STC gyms in Sweden*. This applies to all membership levels (Base, Black, and Epic). You can both book classes and work out solo during STC's regular opening hours. The same rules for No show, late cancellation, and late check-in apply.

* STC Åbybadet and STC Östersund Storsjöbadet are not included in the Bruce Studios membership

Question 6

How do I delete my account?

Accepted Answer

To delete your account, go to Account > Log out > Delete account.

When your account is deleted, all your user data will be anonnymized. Anonymizing a deleted user's data is an irreversible action and can not be restored. Only delete your account if you're sure you don't want to use it again.

Question 7

What if I end the trial period?

Accepted Answer

You can cancel the trial period whenever you want during the 14 days the trial lasts. When you cancel, you can no longer work out for free at studios. To end the trial period, you first need to cancel your booked classes. If you receive a no show, you will be blocked from using Bruce Studios for 14 days. You cannot cancel your membership until those 14 days have passed or until you unlock the block.

Question 8

Can I continue with another membership than Black after the trial period?

Accepted Answer

In cities with more membership levels than Black, you can start any membership before the trial period ends. When you start the membership, your trial period ends at the same time.

Question 9

What happens after the trial period?

Accepted Answer

The day after the trial period ends, you pay the first monthly payment for Black and you get full access to everything included in the membership.

Question 10

Can you get a trial on another membership than Black?

Accepted Answer

No, the trial period currently only applies to Black.

Question 11

Is it possible to extend or pause the trial period?

Accepted Answer

No. The trial period is 14 days and cannot be paused or extended.

Question 12

What happens if I cancel late or miss a class during the trial period?

Accepted Answer

During the trial period, the same rules for no shows, late cancellations and late check-ins apply as for regular members. If you receive a no show, you will be blocked from using Bruce Studios for 14 days. You cannot cancel your membership until those 14 days have passed or until you unlock the block. [Read more](https://help.bruce.app/en/articles/10202135-cancellation-rules-membership).

Question 13

How does the trial work?

Accepted Answer

Trial means that you can work out for free at studios included in the Black membership for 14 days. Trial can be started 1 time by new customers who previously haven't had a membership or credits before. If anyone tries to start a trial again, a regular Black membership will be started, which is non-refundable. One workout per studio applies during the trial. Trial is available periodically throughout the year.

Question 14

What if I want to withdraw my membership purchase?

Accepted Answer

According to The Act on Distance Contracts and Off-Premises Contracts, a 14-day right of withdrawal applies. Please note that this only applies if you have not used your membership and that specific rules apply to the Trial.

Question 15

Is my payment period the same as a calendar month?

Accepted Answer

Your payment period and calendar month are not necessarily the same. Your payment period always starts on the day of the month that you started your membership. For example, if you start your membership on the 10th of a month, your membership will renew on the 10th of each month and run until the 9th of the next.

Question 16

Can I buy a membership for a whole year?

Accepted Answer

Yes, you can pay for a membership for a whole year! Just reach out to our support and we will help you.

Question 17

How do I find the receipts for my payments?

Accepted Answer

You will find receipts for your payments in the app under your account. If you want all the receipts bundled into one, reach out to our support and we will help you.

Question 18

Is Bruce Studios valid for occupational health?

Accepted Answer

Yes, Bruce Studios is valid for occupational health. If you live in Sweden, you can buy Bruce Studios through the wellness portals Epassi, Benify, Söderberg & Partners and Wellnet. Read more [here](https://www.bruce.app/sv/friskvard).
Otherwise, you can give the receipts for your payments in the app directly to your employer.

Question 19

What if I want to cancel my membership?

Accepted Answer

When you end your membership, you have 1 month's notice. This means that you pay for a final month after your current payment period ends. You can use the membership as usual throughout this final payperiod.
Example: If your payment date is the 15th of each month and you cancel your membership by April 14th, your last payment period will be April 15th - May 14th. If you cancel your membership on April 15th, your last payment period will be May 15th - June 14th.

No notice period applies if you cancel your membership during the first month as a brand new member.

You can cancel your membership in the app by going to Account - Membership - Cancel membership.

You can't cancel your membership while it's paused.

Question 20

Can I pause my membership?

Accepted Answer

Yes, with Bruce Studios you can pause whenever you want, except during the notice period.  You have 2 pause periods and a total of 60 pause days per calendar year. You can distribute your pause days as you wish between your 2 pause periods. A pause period is counted as a started pause. If you end an ongoing pause, you will not get your pause period back.

Deductions for paused days that you paid for are made in the next monthly payment. Your membership will automatically start when your pause period ends. Unused pause days cannot be saved for the next year. You do not get new pause days if you end your membership and restart it within the same calendar year. Any class bookings that occur during the pause period are automatically canceled (does not apply to paid passes).

You can pause your membership in the app by going to Account - Membership - Pause membership.

Question 21

Can I change my membership level whenever I want?

Accepted Answer

Yes you can. When you switch to a higher membership level, a new payment month starts immediately. The days you have already paid for your current membership level are then deducted from the monthly cost for your new payment period. If you change to a lower membership level, you must wait until the current payment period ends, after that you will start paying for your new membership level.

Question 22

The class I want to book is fully booked, how does the waiting list work?

Accepted Answer

Those on the waiting list for a class will receive a notification with 20 seconds intervals that a spot is available, then it is first come, first served to book the vacant spot.

Question 23

What happens if I don’t cancel my booking and don’t go to the class?

Accepted Answer

If you don’t go to a booked class and don’t cancel it, it counts as a No Show. If you get a No Show, you get 3 strikes and are blocked from booking new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy [here](https://help.bruce.app/en/articles/10202135-cancellation-rules-membership).

Question 24

What is your cancellation policy?

Accepted Answer

Different studios have different cancellation policies. The time you latest have to cancel is shown in the studio description and on your class booking. You will also get a push notification before the latest cancellation time as a reminder of your upcoming class if you need to cancel. A late cancellation gives you a strike. If you reach 3 strikes, you will be blocked from booking new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy [here](https://help.bruce.app/en/articles/10202135-cancellation-rules-membership).

If you cancel a purchased class before the latest cancellation time, you will get back the credits or cash you paid. A few classes at some studios are not refundable, which in those cases is communicated in the class description. If you have paid with credits and cancel late, you will get back the cost of the class minus a deduction of 5 credits. If you have paid in cash and cancel late, no refund will be issued. If you get a No-show, no refund will be issued in either credits or cash.

Question 25

How do I book a class at a studio?

Accepted Answer

All instructor-led classes must be pre-booked in the Bruce Studios app. Most classes can be booked 5 minutes before start. By activating the Bruce Studios calendar subscription under settings, you will also see your booked classes in your calendar app.

Question 26

What does solo training mean?

Accepted Answer

All training that is not instructor-led, for example training at gyms, swimming halls and climbing centers is called Solo training. For Solo training you do not need to book anything in advance, just check in during the opening hours listed in the app for each studio in the app.

Question 27

Can I buy extra visits to a studio after I reach my workout limit?

Accepted Answer

Once you have reached your workout limit, you can buy additional workouts at the studio. You can buy as many extra workouts as you like, with the exception of a few studios where extra workouts are not available for purchase.

Question 28

Is there a limit on how much I can work out?

Accepted Answer

In Bruce Studios there is a general workout limit of 8 check-ins per studio per month which includes both solo training and class bookings. Some studios are exceptions and have a limit of 1, 4 or 6 check-ins per month depending on the studio. Your visits reset for all venues on the 1st of each calendar month. Purchased visits are not included in the workout limit.

Question 29

What happens if I don't check in?

Accepted Answer

If you forget to check in, it counts as a No Show. If you get a No Show, you get 3 strikes and will be blocked to book new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy [here](https://help.bruce.app/en/articles/10202135-cancellation-rules-membership).

Question 30

When do I have to check in on a class?

Accepted Answer

The check-in time is shown in the class description and on your booking. Arrive at the studio in time to avoid a late check-in or a miss. Some studios lock the door when the check-in time is over. If you arrive late at such a studio you cannot check in and you will get a miss.
3 late check-ins within 30 days will give you 1 strike. If you reach 3 strikes, you will be blocked from booking new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy [here](https://help.bruce.app/en/articles/10202135-cancellation-rules-membership).

Question 31

How do I check in at studios?

Accepted Answer

When you arrive at a studio, you always need to scan the Bruce Studios QR code to check-in. When you scan the code, your visit is registered and you receive your entrance ticket. You always have to check in yourself, the staff at the studio cannot do it for you in their system.

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Trial

Trial is currently not available in Stockholm